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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Manzano

November 14, 2025

5  out of  5
rating by Steve Manzano
"Amazing customer service experience! I Highly recommend this particular office. They’re not only knowledgeable but genuinely care for their customers, look no further!"
We responded:
"Thank you so much for your review Steve! Our customers are everything to us. Thank you for your business, we appreciate you. -Eddie"
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Ryan Samuel

November 14, 2025

5  out of  5
rating by Ryan Samuel
"This guy was great, literally saved me hundreds compared to what I was offerd from competitors and answered every question I had. highly recommend for any of your insurance needs"
We responded:
"Thank you so much for the review Ryan! We appreciate you and thank you for your business. -Eddie"
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Angelica 1103

November 12, 2025

5  out of  5
rating by Angelica 1103
"Mr Jim was soo helpful , polite and great to work with ... Thank you state farm !!!"
We responded:
"Thank you for your review Angelica! We appreciate you. -Eddie"
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Sheila Richmond

November 12, 2025

5  out of  5
rating by Sheila Richmond
"I have received Amazing Customer service today I really appreciated the help and my questions were answered clearly.. the agent Jim was very informative and Knowledgeable about the questions that I asked him!! Thankyou so much!!"
We responded:
"Thank you so much for your review Sheila! We appreciate you and think you for your business. -Eddie"
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Emilie Erbland

November 12, 2025

5  out of  5
rating by Emilie Erbland
"John helped me out with a great insurance rate and answered all my questions quickly. He made it extremely easy to change my policy and I appreciate working with someone friendly on the phone."
We responded:
"Thank you so much for your review Emilie! We appreciate your kind words and thank you for your business. -Eddie"
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W F

November 12, 2025

5  out of  5
rating by W F
"Chris found me a great deal and made it super easy to switch!"
We responded:
"Thank you so much for your review and your kind words. We appreciate you and thank you for your business. -Eddie"
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Liam H. (LHJ)

November 11, 2025

2  out of  5
rating by Liam H. (LHJ)
"Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full coverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!"
We responded:
"I am so sorry you had a poor experience with our office Liam. Unfortunately we can not prevent a policy from cancelling for nonpayment. In the future if you do need assistance making a Gainsco payment feel free to reach out to our office prior to the cancellation date. -Eddie"
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Crystal Conners

November 3, 2025

5  out of  5
rating by Crystal Conners
"Very patient understanding answered all the questions love the personality made u feel.like a family member."
We responded:
"Thank you for your review Crystal! We appreciate you and thank you for switching over to State Farm. -Eddie "
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Teka Hayes

October 31, 2025

5  out of  5
rating by Teka Hayes
"Great experience with this agency! Chris reached out to me right away after I submitted my quote, very responsive via phone/text, and I received a very competitive rate. I am grateful for their service."
We responded:
"Thank you so much for your review Teka! We appreciate you and thank you for your business. -Eddie"
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Steve Shumaker

October 31, 2025

5  out of  5
rating by Steve Shumaker
"John was very professional and courteous. He answered my questions and worked with me very well."
We responded:
"Thank you so much for your review Steve. We appreciate your kind words and thank you for your business. -Eddie"
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Makayla McCartney

October 21, 2025

5  out of  5
rating by Makayla McCartney
"Jim helped me tremendously through the processing of my quote! Answered all my questions and made the application process easy and most importantly affordable!!"
We responded:
"Thank you so much fir your review Makayla! We appreciate you and thank you for your business. -Eddie"
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Jeffrey Ladd

October 17, 2025

5  out of  5
rating by Jeffrey Ladd
"Eddie was very professional! And Timely. It was a pleasure to chat with him."
We responded:
"Thank you so much for your review Jeffrey! We appreciate the kind words and thank you for your business. -Eddie"
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vivian obasuyi

October 17, 2025

5  out of  5
rating by vivian obasuyi
"Mr Eddie did an amazing job am glad I came in contact with him he was able to help out for fare prices for the insurance I wanted good discounted price he was also friendly and patience and guide me through the process am a happy customer thank you"
We responded:
"Thank you for the review Vivian! We appreciate the kind words and thank you for your business. -Eddie"
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Ashley Hurley

October 15, 2025

5  out of  5
rating by Ashley Hurley
"Chris was excellent to work with! Got me a good quote with little time and made the process very easy and simple. 10/10 would recommend to friends and family."
We responded:
"Thank you so much for your review Ashley! We build our agency off of reviews so we would definitely recommend the recommendations! -Eddie"
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Zihao Zheng

October 15, 2025

5  out of  5
rating by Zihao Zheng
"Good experience and very responsive with detailed suggestions, reasonable pricing and will share with friends"
We responded:
"Thank you so much for the review Zihao! We appreciate you and thank you for your business. -Eddie "
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Anthony Askew

October 14, 2025

5  out of  5
rating by Anthony Askew
"Amazing service, great guy. 10/10 experience"
We responded:
"Thank you for the five stars Anthony! We appreciate you and are thankful for your business. -Eddie"
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Ryan Knowles

October 13, 2025

5  out of  5
rating by Ryan Knowles
"Chris did a great job letting me know my options and taking care of everything."
We responded:
"Thank you so much for your review Ryan! We appreciate you and thank you for your business. -Eddie"
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Harsh Faldu

October 9, 2025

5  out of  5
rating by Harsh Faldu
"Chris did an excellent job setting up my policy, making the process seamless."
We responded:
"Thank you so much for your review Harsh! -Eddie"
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Munair Khan

October 9, 2025

5  out of  5
rating by Munair Khan
"I worked with Chris for a quote and had a great experience. He was prompt, professional, and transparent throughout the process. I really appreciated his excellent communication and customer service. Highly recommend reaching out to him if you’re comparing options."
We responded:
"Thank you so much for your review Munair! We appreciate your kind words and thank you for your business. -Eddie"
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Tram Nguyen

October 9, 2025

5  out of  5
rating by Tram Nguyen
"Thank you Molly Nguyen for helping us!!! She was friendly and answered all of our questions."
We responded:
"Thank you so much for your review Tram! We appreciate you and thank you for your kind words. -Eddie"
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Gloria Ashton

October 8, 2025

5  out of  5
rating by Gloria Ashton
"Mr. Jim it was a pleasure talking to you. You made me feel like I’m in the family . You deserve to be the employee of the thank you and I appreciate you very much. God bless you. Keep up the good work."
We responded:
"Thank you so much for your review Gloria! We appreciate you and thank you for your business. -Eddie"
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Olivier Gressier

October 7, 2025

5  out of  5
rating by Olivier Gressier
"Great job, friendly and welcoming. Couldn’t be better."
We responded:
"Thank you for the five stars Olivier, we appreciate the kind words and thank you for your business. -Eddie"
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Maryann

October 7, 2025

5  out of  5
rating by Maryann
"update- Called and spoke with James Hawk this morning and he was very helpful. I know if I need anything I can count on him."
We responded:
"Thank you so much for your review Maryann! We appreciate you and thank you for your business. -Eddie"
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Alice Scott

October 6, 2025

5  out of  5
rating by Alice Scott
"Best agent I've ever dealt with, thank you so much for everything Chris. 10/10 would definitely recommend."
We responded:
"Thank you for the review Alice! We appreciate you and thank you for your business. -Eddie"
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TazBoy07AbnR

October 3, 2025

1  out of  5
rating by TazBoy07AbnR
"Based on my experience, my sentiments are similar to the other reviewers with negative comments. To start off that one of their associates was highly rude and disrespectful, and most likely a family member, ie job security. Next is the lack of communication and responsiveness when you call them for questions or assistance. But they'll call you for marketing purposes and objectives to increase your premium. This is hardly a desirable agency to give your business and pay them commission. On top of it all, state farm was once a good company, about a generation ago. Now, they're simply horrendous to file claims with. I'll never return to this agency, nor state farm ever again. And I suggest the same."
We responded:
"I am sorry you had a less than favorable experience, I am not sure which associate you spoke with but if you could email me at eddie@eddiefromsf.com I could investigate what issue you had. I cannot look up who you are based on your display name of “tazboy” -Eddie"